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Terms & Conditions

RETURNS & REFUNDS

In the unfortunate case were you are not thrilled with your jewellery purchase, please inform me immediately via email - adi@adicloete.com

Returns will be considered providing the following conditions:

  • the jewellery has not been worn or damaged in any way (no scratches, marks, bent earring pins or chipped stones).
  • you received the incorrect order or your jewellery has been damaged during shipping
  • the jewellery is returned to me in it’s original packaging along with the order slip within 7 days of you receiving your jewellery.
  • the jewellery has to be returned to me via courier, securely packaged, and at your cost and risk. (Shipping address will be sent to you.)

Once your jewellery return has been receive and inspected, you will be notified whether the return is approved, in order to be eligible for a refund.

Upon approval of your return and refund the cost of the item purchased will be returned to you, excluding the shipping fee, which is non-refundable.

Incorrect or damaged jewellery received by you will receive a full refund (item and shipping) or a new item will be sent to you without any additional shipping charges.

Items not eligible for returns include the following:

  • custom-made jewellery
  • sale items
  • special orders

RING SIZES

When placing an order for a ring, supplying me with the correct ring size is very important and your responsibility. 

Add your ring size in the comment box that appears in your cart when you click 'Add to Cart'. When you click 'Buy it Now' there is now comment box option.

The best way to measure your finger, is to visit a local jewellery store and have your finger measured professionally. In South Africa ring sizes are letters of the alphabet. You also get half sizes between letters. In other words it could be something like  N1/2  If they have a vernier caliper they could even tell you the diameter of your ring size in mm which is quite useful too. 

Unfortunately I cannot be held responsible for incorrect ring sizes supplied. So please make 100% sure before placing an order. 

If you are based in Cape Town you could also make an appointment to pop in at my studio (based in Woodstock) - happy to measure your finger :)

SPECIAL ORDERS

Sometimes its a really nice touch to add a date or a name on the inside of a ring or the back of a pendant.  Or perhaps another stone to which is shown in the specific piece. If this is something you'd like to add to a piece you're buying from my online collections, please first email me your thoughts, so I can send you a quote.  

PAYMENT OPTIONS ACCEPTED

I use PayFast for all online transactions, offering payment options for Visa, Mastercard &  EFT (Electronic Funds Transfer).